QUANTUM RETURN POLICY

Unused items purchased from this website may be returned in their original condition within 30 days of delivery for a full merchandise refund, not including shipping charges.

Return Conditions & FEEs

• Except in cases where the return is the result of an error by Quantum or the item arrives damaged or defective, original shipping charges are non-refundable.
• The consumer is responsible for shipping costs on return and/or exchange requests.
• Quantum is not liable for returns lost in transit or returned to the incorrect address, so please retain your tracking information.

Quantum reserves the right to enforce a 20% return fee if:

• Orders or Items are refused upon delivery
• Returns are made without authorization
• Returns are made past the 30-day return window
• Items are not returned in their original packaging

IMPORTANT NOTE

Replacement part orders placed directly with our Consumer Services Department cannot be returned for a refund or an exchange. All replacement part sales are final.  

Return Process

ALL returns require a Return Authorization.

To request a Return Authorization, please:

• Start a return HERE , or
• Contact us at 800-588-9030, Monday through Friday, 8:30 am to 4:30 pm CST.

If a product arrives damaged or your order is incorrect in any way, please:

• Submit a claim HERE , or 
• Contact us at 800-588-9030 or info@quantumfishing.com.

In-Store Purchases

We kindly request that any items purchased from physical store locations be returned to those locations, rather than through the website's return process.