Line guide (level wind) will not travel when cranking.
Possible Cause: Line gude pawl and/or worm shaft is worn or damaged.
Solution: Replace line guide pawl and/or worm shaft. Visit the Parts section to order a replacement line guide pawl or worm shaft.
Possible Cause: Line guide pawl spring bent or missing.
Solution: Replace line guide spring. Visit the Parts section to order a replacement.
NOTE: Not all models come with a line guide pawl spring; some models have shims to support pawl. Make sure the shims are in place.
Possible Cause: Line guide carrier screw (pawl cap) is loose.
Solution: Tighten line guide carrier screw.